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Breakout Sessions: Enhancing the Quality of Supports and Services
1. Developing Effective Recruitment and
Retention Strategies: How to Ensure a
Competent and Reliable Workforce – The
panel will talk about successful strategies to
recruit people, to keep them in their jobs, and to
maintain a qualified and dependable workforce.
The session will focus on direct care workers,
educators, and health and allied health professionals.
Moderator: Amy Hewitt, Ph.D., Institute
on Community Integration, University of Minnesota
2. Quality: Full Participation…for All – A
chance to imagine a quality system that will
ensure accountability for the individual outcomes
of everyone who needs support. A review of quality
assurance approaches that rely on people with
disabilities, including tools that measure how
well agencies provide services and how these
tools are used to improve service performance.
Recent changes in federal approaches monitoring
and improving the quality of home and community-
based services will be discussed. Moderator:
Sue Swenson, The Arc of the United States
3. Improving the Capacity to Manage a
Diverse Workforce – A review of best practice
in supporting staff from a wide range of racial
and cultural backgrounds. Moderator: Sarah
Mitchell, New Jersey Protection and Advocacy, Inc.
4. Enhancing the Ability of Families to
Provide and Manage A Support System
for Their Family Member – The panel will talk
about how families can be informed and supported
to provide decent, empowering, ongoing
unpaid supports and a discussion of how families
can learn what they need to know to participate
in and/or manage self-directed supports.
Moderator: Rud Turnbull, Beach Center on
Families & Disabilities
5. Enhancing the Ability of Individuals with
Disabilities to Provide and Manage Self-
Directed Supports – A discussion of how individuals
can be informed and supported to manage
self-directed services. Moderator: Theresa
Wilding, Idaho State Council on Developmental
Disabilities
6. Risk and Self-Direction: How to Make
Individual Dreams Come True and Ensure
Physical Well-Being and Safety – A discussion
of new practices and policies that attempt to
strike a balance between risk and self direction,
the regulation of individual providers, and the
training of individuals and families regarding risk.
Moderator: Clarence Sundram, United States District
Court
7. Increasing the Competence of Direct
Support Professionals: Voluntary
Certification Initiatives – A look at state initiatives
that identify the competencies necessary to
furnish high quality direct supports and the steps
that have been taken to assess and certify the
presence of such competencies. Moderator:
Marianne Taylor, Bristol Community College
8. Creating An Organizational Culture
That Values Quality and Encourages
Mentoring – The panel will talk about providergenerated
strategies to create a culture that
supports individual choice and community
participation. Included will be strategies to
encourage competence and commitment among
all staff. Moderator: Bonnie-Jean Brooks, OHI
9. Information Systems and the
Measurement of Performance – A discussion
of the use of computer technology to collect,
analyze and disseminate information about the
quality of services to a wide range of stakeholders.
Moderator: Gary R. Rossman, Pennsylvania
Department of Public Welfare
10. Health Disparities: Who and How Will
We Lead Our Way Out of Them? - This session
will outline the challenges in accessing necessary
health services for children and adults with
developmental disabilities. It will also focus
on potential partnerships, public information,
research, directions and policy initiatives
designed to reduce disparities in health care
for those with disabilities. Moderator: Fred Palmer,
MD, The Bowling Center for Developmental
Disabilities
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